Returns policy
We want you to be happy with what you buy from Sunny Distributors. If something isn't right, let us know as soon as possible.
Faulty, damaged or wrong items
Check your order when you receive or collect it. If an item is faulty, damaged in transit, or not what you ordered, tell us within 7 days of receiving it. Include your order number and a photo if you can.
We'll arrange a replacement, a repair, or a refund. Where it was our mistake, we cover the cost of getting the item back to us.
Changing your mind
We can accept unwanted items back within 7 days of delivery or collection, as long as they are:
- unused, and in their original packaging
- returned with your invoice or order number
- not on the list of items that can't be returned (below)
Change-of-mind returns are brought back to our Nasinu premises at your own cost. Delivery fees on the original order aren't refunded.
Items that can't be returned
Unless they are faulty, we can't accept returns of:
- paints, chemicals, adhesives and other liquids once opened
- safety and PPE items that have been worn or removed from sealed packaging
- items cut, mixed or made to your measurements
- special orders brought in for you
- electrical parts that have been installed or fitted
Refunds
Once we've received and checked the item, we refund to the same method you paid with, usually within 7 working days. If you prefer, we can give you store credit for a future order instead.
Warranty
Some products carry a manufacturer's warranty. Keep your invoice, because we'll need it to make a warranty claim on your behalf.
How to start a return
Contact us with your order number, the item, and the reason for the return. We'll let you know what happens next.
This policy doesn't affect your rights under Fijian consumer law.